Introduction:

Estates & Wines, the Moët Hennessy wine division, is a unique collection of prestigious wineries spread across 5 continents. Our vineyards are located on exceptional sites and are among the best terroirs of their appellation and each of our wineries have broken new ground – by pioneering new or forgotten regions; or through innovative & distinctive winemaking techniques. This positions will be responsible for acting as the face of the winery and deliver word class tour, tasting and retail experience for every guest including Trade and VIPs.

Join us at Newton Vineyard as a Senior Wine Ambassador!

Create a High-Quality Visitor Experience: (80%)

• Maintain Newton Vineyard’s standard of providing World Class Customer service to our guests and fellow co- workers.
• Safely perform daily tour and tastings in the in a Brand-consistent manner for all guests including Tarde and VIPs
• Proactively improve own wine/ industry knowledge in reading relevant publication and constantly interacting with winery and vineyard team.
• Actively recruit Club Members
• Personally engage in selling and have direct interaction with guests at point-of-sale, to encourage purchase.
• Engage in external opportunities to promote the Newton Brand and expand visitor base (ie:out-reach)
• Listen to and resolves customer issues regarding service, product and/or personnel.
• Ensure Wine Club benefits are conveyed to all visitors with clarity and sincerity in order to achieve conversion rate objectives.
• Work closely with Wine Club and E-com team to be aware of shipments content and any event/promotion
• Provide clear communication to both co-workers and guests regarding Newton Vineyard’s responsible hospitality policies and procedures.

Efficient Service Support: (20%)

• Maintain cleanliness and order of the Visitor Center including cleaning schedule.
• Operate point-of-sale system, with accuracy, receiving either cash or credit card, without over-short.
• Ensure wine is stocked and accurate daily inventories are kept.
• Maintain adequate inventory of glassware, wine and support material.
• Oversee daily set-up and break-down of Tasting Salon and Outside Terrace, including seating.
• Ensure that opening checklist and all tasks are completed in a timely manner for the Tasting Salon.
• Oversee daily opening and closing register procedures.
• Examine wine and merchandise display to ensure pricing is accurate and presented as expected.
• Communicate consistently with management on all aspects of the daily operation to include safety issues concerning staff and/or guests, personal or work related injuries, guest interaction which may affect customer service standards and all issues relating to operations of the visitor center.