Position Purpose

The Program Manager acts on own initiative to lead the strategic direction of key information solutions. The Program Manager serves as the connection between the IS department Business Relationship Manager (BRM) group, the Development group and the Technical Operations group to manage, maintain, and enhance the applications or development efforts for a specified number of systems. The Program Manager, in conjunction with the BRM(s),  is responsible for the long-term viability and delivery of business value for the application(s) and its features, design, usability and quality from concept to end of life.

Functional Responsibility

• Works with BRM(s) and development teams to ensure that business, quality and functional goals are met with each program delivery.
• Advocates for opportunities to leverage and extends existing solutions to deliver greater business value
• Represents solutions in their domain in strategic and architectural discussions with IS and business leadership
• Understands both the technology and business side of applications and be responsible for representing the end user’s needs in cooperation with the BRM(s)
• Defines software release plan and scope with stake holders, BRM(s) and technical teams.
• Develops detailed functional specifications, in conjunction with the BRM(s),  for program features so that they are clearly understood by the development teams
• Works with BRM(s) and Development team to determine scope and priorities for program  development cycles
• Leads analysis of reporting solutions related to programs and prepare data warehouse requirements documentation

Non-Essential Duties

• Furthers professional capabilities via publications, industry seminars and networking with other professionals.
• Transfers knowledge to Technical Services team for completed projects so that they can provide day-to-day support.
• Act as the primary technical contact for data related to the program(s)
• Develop and maintain an appropriately prioritized backlog of business enhancement requests
• Provides second level operational support to Technical Services team.
• Identifies, troubleshoots and provides conflict and issue resolutions in respective business units and associated information systems.
• Ensure that all stakeholders are aligned at each stage of the program lifecycle
• Understand the business users’ reporting requirements outside of application for information and communicate them to the data warehouse team
• Assist data warehouse team in analyzing existing reports and identifying gaps and improvement opportunities

• In cooperation with BRM(s), specify acceptance criteria for each user enhancement request

*Other duties may be assigned

Minimum Requirements

Education and Experience

BA in Information Technology or equivalent professional experience.  Minimum of 5 years project management and/or information systems related experience with specialization in one or more of these areas:  Human Resources, Finance, Accounting, Supply Chain, Sales, Marketing and Wine Production.  Experience in a winery or other consumer packaged goods environment is preferred.

Knowledge, Skills, and Abilities

Leadership, communication, analytical, problem-solving and organizational skills.  Ability to assess and document benefits to be derived from information solutions.  System application knowledge to support the respective business units.

Certificates and Licenses

PMP or CAPM certification is a plus.

Working Conditions

Drives automotive equipment.

Work Standards

• Acts in a manner reflective of the Company culture of High Moral Standards, Innovation and Continuous Evolution, Trust in Team, Continuous Improvement, and Sustainable Relationships
• Communicates, interacts, and works effectively with others; receptive to feedback and coaching; voices concerns in a constructive manner
• Demonstrates commitment to safety first; communicates safety concerns; promotes a safe work environment based on established safety standards and training

Follows all Company policies and procedures

Additional Comments

Management retains the discretion to add to or change the duties of the position at any time.