The City of Napa is seeking clerical support for our Parks & Recreation Department. This position will specifically be supporting the Urban Forestry Division with the Parks & Recreation Department and you will be providing support for approximately 50,000 public trees within Napa. Be part of the community you serve! You should possess a high degree of initiative and interpersonal ability. You will greet visitors, answer calls, keep records, update reports, and participate in other special projects as assigned.

This is a part-time position that works approximately 15-20 hours per week in-person, Monday – Friday. Temporary and part-time employees are at-will and not covered by the Civil Service System. Some benefits for temporary employees include sick leave, temporary employee retirement plan, and 3.5% bilingual pay if applicable.

• Answers phones and directs callers to the appropriate City staff.
• Assists walk-in customers.
• Copying, filing, light typing and other general office duties.
• Answer tree and parks related question from the public.
• Assist supervisors by preparing and sending out formal letters and permit documents.
• Use various software tools to track tasks, provide reports to staff, process customer transactions, track requests from the public, and provide information to the public.
• Other duties as assigned.

Qualified applicants will have proven the following competencies:

• Customer Service– Provides excellent service to ensure a positive experience for both internal and external customers.
• Attention to Detail– Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks.
• Initiating Action– Taking timely action to accomplish work goals; taking action to achieve results beyond what is required; being proactive.
• Managing Work– Effectively managing one’s time and resources to ensure that work is completed efficiently.

Experience: Equivalent to two years of general office clerical experience, including use of multi-line phones, customer service experience, basic math, data entry and knowledge of Microsoft Office applications.

What happens next?

We will review your application and all supplemental materials to select the best qualified applicants to continue in the process. Screening will include a review of minimum qualifications, application appraisal rating of education, training and experience and relevance of background qualifications related to the target job as well as supplemental questions if applicable.

Applicants selected to move forward in the process may be asked to participate in any combination of the following (at any phase of the selection process): a written examination, job related exercise, phone interview, in-person interview(s), and/or web-based testing.

Reasonable Accommodations:  Our Human Resources Department will make reasonable efforts in the application and/or examination process to accommodate qualified disabled applicants. Individuals with disabilities who would like to request an accommodation in the application and/or testing process must inform the HR Department in writing by the final filing date. A Reasonable Accommodation Request Form is available from HR and may be acquired by calling 707-257-9505, or dial 7-1-1 for the California Relay Service, offering free text-to-speech, speech-to-speech, and Spanish-language services 24 hours a day, 7 days a week.

The City of Napa is an Equal Opportunity Employer, and we believe that a diverse, equitable and inclusive work environment will improve our talents to benefit the residents we serve.