Full-Time Full Time Tasting Room Associate
Job Description
ABOUT US
“We have yet to make our best bottle of wine.” This philosophy of constant improvement at Silver Oak and Twomey applies to everyone and everything we do, from grape to glass, production to sales and marketing. We live and breathe a company culture focused on a healthy work-life balance, positive thinking, collaboration, going above and beyond, education, safety and a sense of curiosity. Working at Silver Oak and Twomey comes with many benefits, but none as great as coming to work and feeling valued as a member of the family. Full time employment offers a competitive benefit and healthcare package; and of course, the wine country lifestyle! Silver Oak Cellars was recently recognized as the Grand Champion of the Best in Benefits in the wine industry for 2 consecutive years.
OPENING:
We currently are seeking a Full Time Tasting Room Associate to join our retail team. This position will promote the sale of wine and merchandise in the tasting room and assist with hospitality special events. They will be called upon to fill supervisory responsibilities in the absence of the Tasting Room Manager. This position will be based out of our Tasting Room in Oakville, CA. This role is hourly, non-exempt plus tips with very rich full-time benefits. Candidates must be able to work weekends and holidays.
Tasting Room Associate
• Promptly greets all visitors to the winery and pours wines for tasting.
• Delivers a transformational experience for each and every customer, internal and external.
• Presents and positions Silver Oak, Twomey and Timeless wines and merchandise to our customers.
• Describes wines, winemaking techniques, and winery history of Silver Oak, Twomey and Timeless; answers visitor’s questions about wines.
• Provides general tourist information to customers.
• Conducts guided tours as needed. (Tours suspended during COVID-19 pandemic)
• Operates POS, handles credit card sales, treats customers in a courteous manner.
• Follows company schedule for special promotions and sales and release of wines.
• Monitors merchandise displays and overall appearance and cleanliness of retail area, including stocking of wine and retail items as needed.
• Performs Daily and monthly inventory counts for wine and merchandise.
• Capable of Opening and Closing duties related to the winery and tasting room.
• May represent winery at outside functions as needed.
• Assists other departments and employees as needed.
• Performs other duties as assigned by manager.
• May be asked to work at other tasting room locations as needed.
• Weekend and Holiday work is required.
• During COVID-19 Pandemic: Will set up and break down tastings throughout the day. Tasks includes movement of wine, bus tubs filled with glassware, and full glass racks from the dish room to the designated tasting areas.
• General set up/breakdown requires associates to carry throughout the day:
• 4 wine bottles, plus a water bottle = 7 lbs.
• Glass rack with stemware = ~15 lbs. when full of stemware.
• Bus tub with stemware – anywhere from 8-12 lbs.
Manager on Duty
Some full and part-time staff may be called upon to fill managerial duties in the absences of the Tasting Room Manager, or from time to time, when extra support is needed. This additional responsibility may require the ability to travel between the 4 tasting rooms as needed, when a Tasting Room Manager is in need of assistance or will be absent. These duties may include, but are not limited to:
• Opening the tasting room, locking up and alarming the tasting room and entire facility location.
• Preparing cash deposit and submitting the closing paperwork to the proper contacts.
• Communicating to the Retail Sales Manager or Tasting Room Manager if any problems or issues occur while supervising the tasting room.
• Supporting the tasting room sales associates in the daily operations by helping with transactions, ensuring inventory levels of wine and merchandise are sufficient, and organizing the day’s events (tours, food pairings, private tastings, and events).
• Supporting the needs of the events team when needed.
• Ensuring that the tasting room vision and culture are re-enforced while supervising the tasting room.
• Providing leadership by giving positive/constructive feedback to staff when needed.
If this sounds like a great fit for your experience, please apply using the link below.
