The Assistant Manager – Event Operations will be responsible for efficiently managing and delegating all aspects of service and scheduling as directed by the Special Events Banquet Manager.
Monitors performance to ensure adherence to all service, sanitation and productivity standards to ensure exceptional guest satisfaction.
Works with Special Events Management Team on departmental financial requirements; monitor and control food, beverage and labor costs.
Maintains cleanliness and sanitation levels to a Health Department A rating.
Develops and implements policies and procedures.
Manages staffing, training and development of the Special Events team.
Performs annual reviews and development plans for direct reports and review all department reviews.
Develop annual goals and approve goals for Special Events employees
Ensures compliance to CIA California Standards of Excellence.
Maintains appearance, upkeep and cleanliness of all food and beverage equipment and facilities
Monitors employee dress code.
Assists with the planning for Special Events
Arrangements to include incoming rentals, flowers, and ancillary services.
Staffing according to prescribed guidelines, prepare a floor plan, and assign side work.
Distribution of Special Event orders, china orders, and purchase requisitions.
Sequence of service, place setting, and center of the table layouts.
Distribute all rental and in-house equipment for staff.
Assist with setup, perform staff briefing, and monitor timing schedule.
Oversee service for duration of event and ensure guest satisfaction.
Manage and assist with breakdown of event, inventory equipment, and monitor cleanup including physically moving tables, chairs, equipment and any necessary event items.
Ensures that all legal requirements are consistently adhered to including wage and hour and all federal, state and local laws pertaining to alcoholic beverages and food safety and sanitation.
Consults with direct reports daily to ensure the highest level of Guest Service.
Oversees the operation of the Micros and Open Table systems.
Any and all other duties as assigned.
Associate’s Degree in Culinary Arts, Hospitality Management or equivalent work experience.
Minimum of one (1) year management experience in a high volume restaurant or banquet facility.Licenses / Certifications:
Serve Safe Certification or ability to acquire.
Ability to calculate and manage food and labor costs within a set budget.
Strong management and organizational skills including understanding the financials of the business.
Excellent management, organizational, interpersonal and relationship building skills, with a positive team-oriented attitude.
The ability to manage in a diverse environment with focus on guest and customer service.
Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
Excellent logistical planning and delegating skills.
Must display a high level of energy and self-motivation.
Must have a demonstrated history of improved guest experience with measurable results.
Must be able to work nights and weekends.
Regular work requires a great deal of standing, lifting, bending and stretching.
Must be able to stand for 8 hours.
Ability to lift and carry up to 25 lbs.
Must be able to lift up to 40 lbs., or more with assistance.
Must be able to work at both locations of the CIA California Campus (Copia in Napa, CA and Greystone in St. Helena, CA). Must possess own transportation in order to travel between locations during the work day as required.
At The Culinary Institute of America, it is important to us that we support our employees with a substantial and meaningful package of benefits. We believe in supporting our employees with benefits to assist with work life balance.
Benefits are offered based on the position type and status. Benefits offered may include;
Medical and prescription drug plan
Dental plan, Vision plan
Insurance: Life, Home, Auto, even Pet!
Short- and long-term disability plans
Generous paid time off programs, including paid holidays
Retirement savings plan 403(b) with company contribution
Employee assistance program
Tuition assistance programs