Sales Associate

at The Culinary Institute of America (view profile)
Location Napa
Date Posted May 29, 2019
Job Type Temporary


The Campus Store Sales Associate is responsible for providing customers with a unique shopping experience by providing excellent customer service, utilizing effective selling techniques and providing in-depth product knowledge in a specialty retail environment.



  • Greet and welcome customers to the store with enthusiasm.
  • Determine and understand customers’ needs by asking open-ended questions.
  • Explain the features and benefits, addressing individual customer needs.
  • Suggest additional items utilizing sales skills to build multiple sales.
  • Ring items on the POS/Cash Register and bag merchandise appropriately to avoid damage when necessary.
  • Thank all customers for their patronage and visiting the campus.
  • Follow through on customer requests as taken.
  • Regularly provide feedback to store managers on customer reaction to store and merchandise.
  • Maintain the order & cleanliness of the store.
  • Assist in stocking/re-stocking of merchandise throughout the store on a daily basis, including trips to the storage cages located in the tunnel.
  • Assist in the DeBaun Café when needed to include cleaning and serving customers.
  • Assist in the Shipping/Receiving Department with the packing of Shippers, and receiving of Merchandise and other areas as needed.
  • Train and assist in all areas of the Flavor Bar as needed- to include setting up of Tasting Experiences, stocking of area and packaging chocolates.
  • Any and all other duties as assigned.




  • High School Diploma or GED.


  • A minimum of one (1) year of retail sales experience or customer service experience.



  • Exemplary customer service skills.
  • Excellent communication skills.
  • Good planning and time management skills to execute multiple tasks simultaneously.
  • The ability to become familiar with the products we carry and their uses.



  • Experience with POS systems.
  • Prior experience selling cookware, dinnerware, cutlery, kitchen electrics, bakeware products.



  • Must be available to work nights, weekends and holidays based upon business needs.
  • Regular work requires a great deal of climbing, standing, lifting, bending and stretching for up to 8 hours per workday.
  • Must be able to stand for up to 8 hours per day.
  • Ability to lift and carry up to 50 lbs.
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