Sales Associate

at The Culinary Institute of America (view profile)
Location Napa
Date Posted October 2, 2019
Job Type Part-time



The Sales Associate is responsible for providing customers with a unique shopping experience by providing excellent customer service, utilizing effective selling techniques and providing in-depth product knowledge in a specialty retail environment.



  • Greets and welcomes customers to the store with enthusiasm.
  • Determines and understands customers’ needs by asking open ended questions.
  • Explains the features and benefits, addressing individual customer needs.
  • Suggests additional items utilizing sales skills to build multiple sales.
  • Rings items on the POS/Cash Register and bags merchandise appropriately to avoid damage when necessary.
  • Thanks all customers for their patronage and visiting the campus.
  • Follows through on customer requests as taken.
  • Regularly provides feedback to store managers on customer reaction to store and merchandise.
  • Maintains the order and cleanliness of the store.
  • Assists in stocking and re-stocking of merchandise throughout the store on a daily basis, including trips to the storage cages located in the tunnel.
  • Assists in the Shipping/Receiving Department with packing of Shippers, and receiving of Merchandise and other areas as needed.
  • Any and all other duties as assigned.




  • High School Diploma or GED.


  • Minimum of one (1) year of retail sales experience.
  • Minimum of one (1) year of customer service experience. 



  • Experience with POS systems.
  • Prior experience selling cookware, dinnerware, cutlery, kitchen electrics and bakeware products. 



  • Exemplary customer service skills.
  • Excellent communication skills.
  • Strong teamwork and interpersonal skills; ability to be adaptable, dependable and handle multiple priorities simultaneously.
  • Ability to work independently and in a team environment and maintain collaborative relationships.
  • Must display a high level of energy and self-motivation. 



  • Must be available to work nights, weekends and holidays based upon business needs.
  • Regular work requires a great deal of climbing, standing, lifting, bending and stretching for up to eight (8) hours per day.
  • Ability to lift and carry up to fifty (50) pounds.
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