Sales Associate

at The Culinary Institute of America (view profile)
Location Napa
Date Posted February 26, 2020
Job Type Part-time



The Campus Store Sales Associate is responsible for providing customers with a unique shopping experience by providing excellent customer service, utilizing effective selling techniques and providing in-depth product knowledge in a specialty retail environment.



  • Greet and welcome customers to the store with enthusiasm.
  • Determine and understand customers’ needs by asking open-ended questions.
  • Explain the features and benefits, addressing individual customer needs.
  • Suggest additional items utilizing sales skills to build multiple sales.
  • Ring items on the POS/Cash Register and bag merchandise appropriately to avoid damage when necessary.
  • Thank all customers for their patronage and visiting the campus.
  • Follow through on customer requests as taken.
  • Regularly provide feedback to store managers on customer reaction to store and merchandise.
  • Maintain the order & cleanliness of the store.
  • Assist in stocking/restocking of merchandise throughout the store on a daily basis, including trips to the storage cages located in the tunnel.
  • Assist in the DeBaun Café when needed to include cleaning and serving customers.
  • Assist in the Shipping/Receiving Department with the packing of Shippers, and receiving of Merchandise and other areas as needed.
  • Train and assist in all areas of the Flavor Bar as needed- to include setting up of Tasting Experiences, stocking of area and packaging chocolates.
  • Any and all other duties as assigned.




  • High School Diploma or GED.


  • A minimum of one (1) year of retail sales experience.
  • A minimum of one (1) year of customer service experience.



  • Exemplary customer service skills.
  • Excellent communication skills.
  • Good planning and time management skills to execute multiple tasks simultaneously.
  • The ability to become familiar with the products we carry and their uses.



  • Experience with POS systems.
  • Prior experience selling cookware, dinnerware, cutlery, kitchen electrics, bakeware products.



  • Must be available to work nights, weekends and holidays based upon business needs.
  • Regular work requires a great deal of climbing, standing, lifting, bending and stretching for up to 8 hours per workday.
  • Must be able to stand for up to 8 hours per day.
  • Ability to lift and carry up to 50 lbs.


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