Greeter/Docent

at The Culinary Institute of America (view profile)
Location Napa
Date Posted March 1, 2019
Job Type Part-time

Description

POSITION SUMMARY

The Greeter/Docent will be responsible for welcoming and directing guests of the CIA at Copia.  This position will conduct tours and deliver simple programs for the general public.  The Greeter/Docent is responsible for ensuring guest satisfaction with their visit at the CIA at Copia, and will assist with issue resolution as required.

 

ESSENTIAL RESPONSIBILITIES 

  • Greet and welcome guests to the CIA at Copia with enthusiasm, maintaining a high standard of customer service and hospitality. Assist guests by providing direction to all locations in the Copia building.
  • Lead individual and group tours, presenting information about the CIA and the CIA at Copia.
  • Facilitate check-in of classes and interface with point of sale to enroll attendees as needed.
  • Conduct brief presentations as directed.
  • Inspect relevant areas prior to tours at all times and inform appropriate department if correction is necessary.
  • Follow through on guest requests as necessary.
  • Cross-sell opportunities at the CIA at Copia, including the restaurant, retail, food enthusiast programming and special events.
  • Regularly provide feedback to management on customer reaction to CIA at Copia.
  • Thank guests for their patronage and visit to the campus and invite them to return.
  • Any and all other duties as assigned. 

 

REQUIRED QUALIFICATIONS 

Education:

  • High School Diploma or equivalent

Experience:

  • Minimum of two (2) years basic customer service. 

 

PREFERRED QUALIFICATIONS 

  • Associate’s Degree
  • Prior work experience in hospitality or tourism industry.

REQUIRED SKILLS

  • Exemplary customer service skills.
  • Excellent verbal communication and presentation skills.
  • Ability to memorize script and details.
  • Good planning and time management skills to execute multiple tasks simultaneously.
  • Strong attention to detail.
  • Self-motivated, ability to work with limited supervision.

 

WORKING CONDITIONS 

  • Must be available to work nights, weekends and holidays based upon business needs.
  • Must be able to stand for up to 8 hours per day.
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