Front Desk / Guest Services

at Wine Country Inn
Location St. Helena
Date Posted April 18, 2019
Job Type Full-time

Description

POSITION SUMMARY:

Represents the hotel to the guest throughout all stages of the guest's stay. Determinate's a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible. Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.GUEST SERVICE ASSOCIATE DUTIES AND RESPONSIBILITIES:•Register guests and assigns rooms. Accommodates special requests whenever possible.
•Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
•Knows room locations, types of rooms available, and room rates.
•Must be sales-minded. Presents options and alternatives to guests and aids in making choices.
•Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
•Knows the location and types of available rooms as well as the activities and services of the property.
•Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
•Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations. Knows cancellation procedures.
•Maintains guest room & staff key storage and maintains and supervises access.
•Knows how to use front office equipment.
•Process guest check-outs.
•Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,
•Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
•Uses proper telephone etiquette.
•Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out’s, Foreign currency exchange etc.
•Uses proper mail, package, and message handling procedures. Courier Mail Register
•Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
•Attends department meetings.
•Reports any unusual occurrences or requests to the manager or assistant manager.
•Knows all safety and emergency procedures, Is aware of accident prevention policies.
•Maintains the cleanliness and neatness of the front desk area.
•Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.PREREQUISITES:Education: High school graduate or equivalent. Must speak, read. Write, and understand the primary language used in the workplace. Must be able to speak and understand the primary language used by the guests who visits the hotel.Experience: Previous hotel-related experience desired.Physical: Requires typing, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds.

Job Type: Full-time

Salary: $16.00 to $18.00 /hour

Experience:
•Phone Etiquette: 1 year (Preferred)
•customer service: 1 year (Required)

Education:
•High school or equivalent (Required)

Additional Compensation:
•Bonuses
•Commission

Work Location:
•One location

Benefits offered:
•Paid time off
•Health insurance/ Vision
•Dental insurance
•Healthcare spending or reimbursement accounts such as HSAs or FSAs

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