Cashier/Server

at The Culinary Institute of America (view profile)
Location St. Helena
Date Posted February 27, 2020
Job Type Temporary

Description

The Cashier/Server position is responsible for a high degree of guest interaction while simultaneously juggling multiple job functions.  This position takes food and beverage orders, runs the point-of-sale device, prepares all hot and cold beverages, serves guests, busses tables and maintains an impeccable dining room.  Being the point of contact for guests, a personable, pleasant and professional interaction is required to effectively communicate the standard of excellence consistent with the CIA’s standards. 

 

ESSENTIAL RESPONSIBILITIES

  • Interacts warmly, clearly and effectively with customers; wears the “face” of CIA hospitality. Takes orders from customers, works quickly and efficiently keeping ticket-times to a minimum.  Communicates information to guests regarding all ingredients and potential allergens in all food & beverage items for sale.  Provides service to guests of alcoholic beverages within safe service guidelines.
  • Maintains a CIA provided cash drawer and follows proper cash handling policies and procedures. Performs cashier functions with minimal errors for all transactions, settling checks appropriately.  Ensures POS pricing is always correct and that everyone is charged appropriately for items served in the café.
  • Performs daily opening and closing procedures. Prepares end of shift paperwork, deposits bank bag, and safe drawer.
  • Maintains impeccably clean and orderly service station, fridges, counters and dining room. Maintains dining room tables, seating area, and back of house spaces.
  • Follows all food safety rules and procedures during service.
  • Creates work orders for any equipment requiring service, repair or maintenance as necessary.
  • Maintains a fully stocked, clean and organized display case with only the freshest of foods and ingredients. Ensures all food is labeled clearly and correctly, with correct pricing.
  • Maintains and takes inventory of beverage, sundries, china, glass and silverware and orders food and beverage items using the CIA procurement system as requested.
  • Maintains security of all alcoholic beverages at all times.
  • Completes all assigned paperwork in a timely manner.
  • Any and all other duties as assigned.

 

REQUIRED QUALIFICATIONS

 Education:

  • High School Diploma or equivalent.

Experience:

  • One (1) year of experience as a dining room server including working with Point of Sale (POS) system such as Micros, or CIA degree or certificate in lieu thereof.

Licenses / Certifications:

  • TIPS alcohol service certification or ability to obtain within 30 days of hire.
  • California food handler certification or ability to obtain within 30 days of hire.

 

PREFERRED QUALIFICATIONS

  • Culinary Institute of America graduates preferred.
  • Bilingual in English/Spanish.

 

REQUIRED SKILLS

  • Strong verbal communication and listening skills.
  • Must be able to deal with customer complaints in a professional manner.
  • Developed skills in food order taking.
  • Knowledge of food menus and beverages.
  • Knowledge of baked good and desserts.
  • Basic knowledge with Micros POS systems for order taking.

 

WORKING CONDITIONS  

  • Must be available to work a flexible schedule of shifts including days, nights, weekends and holidays.
  • Must be able to bend, reach and stand for a minimum of eight (8) hours daily.
  • Must be able to lift and transport a minimum of thirty (30) pounds.
  • Ability to occasionally lift and carry fifty (50) pounds with assistance.
  • Must be comfortable working in a variable temperature environment.

 

 

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